Salon Policies

1. Children & Guests Policy

To maintain a safe, hygienic, and focused treatment environment, children and guests are not permitted in the treatment room.

• Treatments require precision, concentration, and the use of specialised equipment. Distractions cannot be present during procedures.
• For health, safety, and insurance reasons, clients must attend appointments alone.
• If you arrive accompanied by a child or guest, your appointment may need to be rescheduled and the cancellation policy will apply.

2. Service Adjustment & Satisfaction Policy

At Annie Foffano SPMU & Skin, client satisfaction is of the utmost importance. Every effort is made to ensure clients are delighted with their treatment and results.

Service Adjustments

• If you have concerns about your treatment or results, please contact Annie Foffano SPMU & Skin within 7 days of your appointment.
• Where appropriate, a follow-up or adjustment appointment may be offered at no additional cost, provided the concern is directly related to the original treatment and assessed as valid by the artist.
• Adjustment appointments must be completed within a timeframe advised by the artist.

Satisfaction & Limitations

• Results can vary due to individual skin types, lifestyle factors, and aftercare compliance. While every effort is made to achieve the best outcome, no specific result can be guaranteed.
• Refunds are not offered for completed treatments, as the time, products, and expertise have been provided.
• Any dissatisfaction should be raised respectfully so that it can be addressed promptly and professionally.

Follow-Up Appointments

• Some treatments may require a follow-up session to achieve the desired result. These will be discussed during consultation and charged as per treatment guidelines unless otherwise stated.

3. Refund & Returns Policy (Products)

Refunds

• Refunds are not offered for change of mind once a product has been purchased, unless it is unopened and in resalable condition.
• Refunds or replacements will only be considered if a product is found to be faulty, damaged, or defective at the time of purchase.
• You must notify Annie Foffano SPMU & Skin within 14 days of purchase and provide proof of purchase.

Returns

• Products may only be returned if unused, unopened, and in their original packaging.
• Due to hygiene and safety regulations, skincare, cosmetics, and beauty products cannot be returned or exchanged once opened or used.

Faulty or Damaged Items

• If an item is received faulty or damaged, please contact us immediately with photos and details. A replacement or refund will be issued once the item has been reviewed.

Exclusions No refunds or returns for:

• Products damaged due to misuse or neglect.
• Opened or used skincare or treatment products.
• Gift vouchers or promotional items.

4. Health, Safety & Hygiene Policy

The health, safety, and wellbeing of all clients and staff are of the highest priority. Annie Foffano SPMU & Skin operates to the highest standards of hygiene and infection control.

Health & Safety Standards

• All treatments are carried out in full compliance with local health and safety regulations.
• Equipment, tools, and work surfaces are sanitised and disinfected before and after each client.
• Single-use, disposable products (needles, applicators, gloves) are used wherever possible to prevent cross-contamination.
• Fire safety measures, first aid provisions, and emergency procedures are in place and reviewed regularly.

Client Responsibilities

• Clients must complete a medical and consent form prior to treatment.
• It is the client's responsibility to disclose any medical conditions, allergies, or recent treatments.
• Clients who are unwell, or who have infections or contagious conditions, must reschedule to protect the health of others.

Infection Control

• Tools and reusable equipment are sterilised using approved medical-grade disinfectants or autoclave procedures.
• Waste, including sharps and disposables, is disposed of safely in accordance with health authority regulations.
• Masks, gloves, and protective equipment are worn during treatments where required.

5. Consultation & Patch Test Policy

Client safety and suitability are paramount. All clients are required to complete a consultation and undergo patch testing as outlined below.

Consultation Requirements

• A consultation form must be completed before every treatment, regardless of prior attendance.
• Clients must disclose all relevant medical information, allergies, medications, and recent treatments.
• Failure to disclose relevant information may result in treatment being declined or delayed.

Patch Test Requirements

• A patch test is required a minimum of 48 hours prior to any treatment involving pigments, tints, or products that could cause an allergic reaction.
• Patch tests are mandatory for all new clients and must be repeated every 6 months, or following any medical or medication changes, or if a different product is used.
• If a patch test is not completed within the required timeframe, the treatment cannot proceed and the cancellation policy will apply.

Patch Test Procedure

• A small area of skin (behind the ear or on the inner arm) will be lightly scratched with a sterile, single-use lancet and a small amount of pigment inserted.
• The area must be left undisturbed for 48 hours and monitored for redness, itching, swelling, or irritation.
• Any reaction must be reported to Annie Foffano SPMU & Skin immediately, and the treatment will not proceed.

6. Age Policy

• The minimum age for all treatments is 18 years old.
• Proof of age may be requested in the form of valid photo identification (passport, driving licence, or official ID).
• Treatments will not be performed on anyone under the age of 18 under any circumstances, even with parental consent.
• Clients who cannot provide valid identification may be asked to reschedule, and the cancellation policy will apply.

7. Photography & Social Media Policy

Photography

• Photographs may be taken before, during, and after treatments to record progress and results as part of your confidential treatment record.
• All images are stored securely in compliance with data protection and GDPR regulations.

Client Consent

• Images will only be used for marketing, training, or social media with your explicit written consent.
• You have the right to decline photography or its promotional use at any time without it affecting your treatment.
• Consent is obtained during consultation and may be withdrawn at any time in writing.

Client Content Sharing

• Clients are welcome to share their treatment experiences and tag @AnnieFoffanoSPMU.Skin on social media.
• Clients must not alter, filter, or edit images in a way that misrepresents treatment results.
• Annie Foffano SPMU & Skin reserves the right to request removal of any shared content that is misleading, defamatory, or inconsistent with brand standards.

8. Promotion Policy

General Terms

• Promotional offers are available for a limited time only and are subject to change or withdrawal without prior notice.
• All promotions are non-transferable and have no cash value.
• Promotions cannot be combined with any other discounts, loyalty rewards, gift vouchers, or offers unless explicitly stated.

Eligibility

• Promotions are open to clients aged 18 and over only.
• Some offers may be limited to new clients or one use per person.
• Standard booking, deposit, and cancellation policies apply to all promotional appointments.

Social Media Promotions

• Giveaways, discounts, or competitions run via official channels will include specific terms outlining entry criteria, deadlines, and prize details.
• Prizes or complimentary treatments are non-transferable and cannot be exchanged for cash or alternative services.